FAQ

Frequently Asked Questions (FAQ)

1. What products do you sell?
At belfrezy.shop we offer decorative statues designed to enhance your home, office, or personal spaces. Our statues are selected for their aesthetic value and unique design to help create stylish and modern interiors.

2. Where do you ship?
Currently, we only ship orders to Poland.

3. How long does shipping take?
Orders are typically processed within 1–3 business days. After processing, delivery usually takes 5–10 business days depending on the destination within Poland.

4. How much does shipping cost?
Shipping costs are calculated at checkout. The exact shipping fee will be displayed before you complete your purchase.

5. How can I track my order?
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information if tracking is available for your shipment.

6. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. If the order has not yet been processed or shipped, we will do our best to accommodate your request.

7. What should I do if my item arrives damaged?
If your statue arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item and packaging. We will review the case and assist you with a solution.

8. Do you accept returns?
Please review our Refund Policy for full details regarding returns, refunds, and eligibility.

9. How can I contact customer support?
If you have any questions about your order or our products, you can contact us using the details below:

Email: olrattsukepleath4u@gmx.net
Phone: +40 743 220 557
Address: DN1 260, 507061 Vlădeni, Romania

10. Are the statues suitable for gifts?
Yes. Our decorative statues make excellent gifts for housewarmings, birthdays, holidays, and other special occasions.